How Can We Assist You?

Domestic orders across the United States and European Union arrive within 2 to 4 business days. Express next-day dispatch is available for orders placed before 1:00 PM EST. Worldwide international deliveries via DHL Express typically arrive within 3 to 5 business days with door-to-door tracking.

Yes. We operate on a Delivered Duty Paid (DDP) basis for the majority of countries including the US, UK, EU, Canada, Australia, and UAE. All applicable import duties, customs tariffs, and local taxes are calculated and collected directly at checkout, ensuring no unexpected fees upon delivery.

Once your order leaves our atelier, you will receive an SMS and email notification with an expedited tracking number. You can also visit our Live Order Tracking Portal and enter your Order ID (e.g. #335) to view courier progress and expected arrival dates.

We provide a 30-day complimentary return and exchange guarantee. Items must be in pristine unworn condition with all designer tags, protective packaging, and luxury garment covers intact. Footwear must include the original shoe box and dust bags.

Initiating a return takes less than 60 seconds via our Self-Service Returns Center. Simply enter your Order ID and email, choose your desired exchange size or refund method, and download your prepaid DHL return shipping label or schedule a free courier home pickup.

Once our quality inspection team verifies your returned parcel at our warehouse, your refund will be issued back to your original payment method within 48 to 72 hours. Bank processing times may vary between 3 to 5 business days.

Our tailored collection follows structured Italian and French haute couture sizing. For relaxed silhouette pieces, we recommend selecting your true standard size. For slim tailoring, if you are between sizes, we suggest taking one size up. Full body measurements can be inspected using our interactive Size Guide Modal on every product page.

Yes. Select garments offer complimentary monogramming and bespoke sleeve/hem adjustments. You can toggle the Product Customization Add-on directly on the product detail page before adding to bag, or contact our VIP Concierge for bespoke requests.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. For flexible payments, we offer interest-free split installments in 4 payments via Klarna and Afterpay.

Absolutely. Our payment gateway uses bank-grade 256-bit TLS/SSL encryption and is fully PCI-DSS Level 1 compliant. We never store raw credit card numbers on our servers.

Wholesale tier discounts are applied automatically in your shopping cart based on quantity per product line:

• Tier 1 (5–9 Units): 10% instant wholesale discount.
• Tier 2 (10–24 Units): 20% volume discount + complimentary express freight.
• Tier 3 (25+ Units): 30% master distributor discount + dedicated account manager.

You can join instantly by registering an account on our VIP Registration Portal. Members receive 24-hour early access to runway drops, invitation to private showroom events, and birthday reward credits.